Sending review requests is one of the fastest ways to start building social proof for your business. Praising.ai lets you reach out to customers directly from the Send page, whether you want a quick one-off request or a full campaign. This guide walks you through sending your very first review request in just a few clicks.
You have a Praising.ai account set up and are logged in
Your business location is connected to your account
You have at least one customer contact ready to reach out to
In the left sidebar, expand Reputation and click Send under the Requests section. You can also navigate directly to https://app.praising.ai/dashboard/reputation/send. This is your central hub for all outbound review requests, both one-time messages and organized campaigns.
At the top of the Send page, you'll see two buttons: Quick Requests and Campaigns. The difference is straightforward:
Quick Requests — Best for sending to one or a small handful of customers right away, without any campaign setup.
Campaigns — Better for larger batches of contacts or recurring outreach where you want more structure and tracking.
Quick Requests is selected by default, so it's the easiest place to start.
Click the Quick Requests button to return to the default view, then click Send Now in the top-right area of the page. This opens the request composer, where you'll enter your customer's contact details and adjust your message before sending.
In the request composer, enter your customer's name, email address, and/or phone number. Praising.ai supports both email and SMS, so you can reach customers on whichever channel they're more likely to respond to. Adding a name personalizes the message and tends to improve response rates.
Praising.ai pre-populates a default message template for your request. You can send it as-is or edit the copy to better match your voice. If you've already built templates under Templates in the left sidebar, you can select one here to keep your messaging consistent.
Once you're happy with the contact details and message, hit Send. Your request goes out immediately and will appear in the Quick Requests history list so you can track whether it results in a review.
Now that you've sent your first review request, here are some good next steps to build on it:
How to create a review request campaign — Learn how to send requests at scale using structured campaigns.
How to set up auto-campaigns for review requests — Automate your outreach so no customer interaction goes without a follow-up.
How to create an opt-in page for review collection — Give customers a simple way to leave reviews through a branded opt-in page.
