Sending review requests to your customers is one of the most effective ways to grow your online reputation. With Praising.ai, you can send personalized review requests via email or SMS in just a few clicks. By the end of this article, you'll know how to send your first review request and start collecting more positive reviews for your business.
Make sure you've connected at least one review platform (Google, Facebook, Yelp, or Tripadvisor)
Have your customer's email address or phone number ready
In the left sidebar, click Requests to expand the menu, then click Send. This takes you to the review request sending page where you can create both quick requests and campaigns.
You'll see two tabs: Quick Requests and Campaigns. For your first request, stay on the Quick Requests tab. Click the Send Now button in the top right corner to create a new review request.
Tip: Quick Requests are perfect for sending one-off review requests to individual customers, while Campaigns are better for sending to multiple customers at once.
A form will appear where you can enter your customer's information. Add their name, email address or phone number, and choose whether to send via email or SMS. You can also select which review platform you'd like them to review you on and customize the message if needed.
Review your request details and click Send to deliver the review request immediately. Your customer will receive a personalized message with a direct link to leave a review on your chosen platform. The request will appear in your Quick Requests list so you can track its status.
Note: Most customers respond to review requests within 24-48 hours, so don't worry if you don't see results immediately.
How to create a review request campaign — Learn to send review requests to multiple customers at once
How to customize your review request templates — Personalize your messages to increase response rates
How to manage your customer contacts — Build and organize your customer database for future campaigns
