Your business profile in Praising.ai drives everything from review requests to AI-generated responses. Keeping your location details accurate means customers and automated workflows always have the right information about your business.
You must be logged in to your Praising.ai account
Any team member can add a location or edit its name, address and phone. Only an owner or admin can change where replies go or delete a location.
In the left sidebar, navigate to Settings, then click Locations under the Business Settings section. The Locations page loads at https://app.praising.ai/dashboard/settings/locations. You'll see every location on your account as a card with its name and address. The Active badge marks the location picked in the location switcher, in this example the Acme Coffee location at 123 Congress Ave, Austin, USA.
Check which location is marked Active before you edit. Pages such as Integrations show that location.
Each location card has three icon buttons along the bottom: copy the address, edit the location, and delete it. Click the pencil (Edit location) on the Acme Coffee card to open the Edit Location dialog.
This is where you can update your business name, address, and other details that your review campaigns and AI responses depend on.
In the Settings menu, the Location Settings group has four pages. Integrations and History show the location picked in the location switcher, while Limits and Notifications cover your whole business:
Integrations: connect Google and Trustpilot, and link your other review sites
Limits: see how much of this month's email, text and AI allowance you've used
History: view past activity
Notifications: manage alerts for new reviews
Pick a location in the location switcher, then click Integrations to see which review sites are connected to it. Each location keeps its own connections.
If your business has expanded, click the New Location tile, the first card on the Locations page. This adds a separate location with its own review link, connections and reviews. Your plan sets how many you can have: 1 on Forever Free and Core, 3 on Growth and 10 on Pro.
Each location operates independently, so changes to one won't affect the others.
After editing, click Save in the Edit Location dialog. It closes, and the card shows your changes. Changing details here doesn't update your Google Business Profile or other listings, so make the same change on those sites yourself.
Accurate profile data keeps your AI Agent responses, review requests, and reporting working correctly.
How to set up integrations with other platforms: connect Google and Trustpilot to this location, and link your other review sites
How to update your account settings: update your name, password and language, and find the other Settings pages
How to use notification settings: choose which alerts you get when new reviews come in
