The AI Agent feature in Praising.ai helps you craft professional, personalized responses to customer reviews using artificial intelligence. This tool saves time while ensuring your responses maintain a consistent, professional tone that reflects your brand voice. By the end of this article, you'll know how to access the AI Agent and understand its current capabilities.
You need an active Praising.ai account with connected review platforms
Reviews must be imported from your connected platforms to generate responses
In the left sidebar, click AI Agent. This opens the AI-powered review response assistant that helps you create professional replies to customer feedback.
Currently, the AI Agent feature shows a Page Not Found message with a Back button. This indicates the feature is in development or has limited availability in the current version. The AI Agent functionality may be rolled out gradually to different account types.
Click the Back button to return to your previous page. While the AI Agent feature develops, you can still reply to reviews manually through the Reviews section, where each review has a Reply button for crafting responses.
Tip: While waiting for AI Agent access, create template responses for common review types in the Templates section to speed up your manual reply process.
How to reply to customer reviews — Learn the manual process for responding to reviews while AI Agent is in development
How to customize your review request templates — Create template responses that can speed up your review management workflow
How to manage team access and platform integrations — Configure your account settings to prepare for AI Agent availability
