Review request campaigns help you systematically collect feedback from your customers by sending automated or scheduled requests. Unlike quick requests that are sent immediately, campaigns let you plan and organize your outreach for better results.
An active Praising.ai Pro account
Customer contact information (email addresses or phone numbers)
Your business profile properly configured
Navigate to the Campaigns tab
Click on the "Campaigns" tab to switch from Quick Requests to campaign management. Here you'll create and manage your automated review collection campaigns.
Create a new campaign
Click the "Create Campaign" or "+" button to build your review request campaign. This opens the campaign creation wizard.
Configure campaign settings
Enter your campaign name, select your target audience, and choose when requests should be sent. You can set up immediate sending, scheduled delivery, or trigger-based automation.
Customize your message template
Write the review request message that will be sent to your customers. Include your business name, a friendly greeting, and clear instructions on how to leave a review. The platform provides templates you can customize.
Select review platforms
Choose which review platforms you want to direct customers to (Google, Facebook, Yelp, etc.). You can select multiple platforms and let customers choose, or focus on specific ones.
Upload your contact list
Add the customers you want to target by uploading a CSV file or manually entering contact information. Include names and either email addresses or phone numbers for SMS delivery.
Review and launch your campaign
Check all your settings, preview how the message will look to recipients, and activate your campaign. You can save it as a draft if you want to make changes later.
Tip: Start with a small test group of 10-20 customers to see how your campaign performs before sending to your entire contact list. This helps you optimize your message and timing for better response rates.
Monitor campaign performance
Once your campaign is active, track delivery rates, response rates, and reviews generated. Use this data to improve future campaigns and identify your most engaged customers.
How to set up auto-campaigns for review requests - Automate your review collection process
How to use campaign templates - Save time with pre-built campaign formats
How to manage your contacts list - Organize and segment your customer database
