Review request campaigns let you collect feedback from customers by sending automated or scheduled requests. Unlike quick requests, which go out immediately, campaigns give you control over timing, audience, and messaging.
A Praising.ai account on any plan, including Forever Free
Customers saved on your Contacts page with email addresses, since campaigns send email only
At least one email template under Templates
Your business profile properly configured
Navigate to Send
In the left-hand navigation, click Reputation to expand that section, then click Send under the Requests group. This opens the Send page, where you can manage Quick Requests and Campaigns.
Switch to the Campaigns tab
At the top of the Send page, click the Campaigns button to move from the Quick Requests view to campaign management.
Create a new campaign
Click New Campaign on the Campaigns tab to open the New campaign window.
Configure campaign settings
Enter a Campaign name and pick an Audience: All contacts, Not yet contacted, or one of your segments (paid plans). One campaign reaches up to 1,000 contacts. Under When, choose Save as draft, Send now or Schedule, and under How, send All at once or Spread out in batches.
Choose your email template
Pick the Email template the campaign sends. To write or change the message, edit that template under Templates in the left-hand navigation. Include your business name, a friendly greeting, and clear instructions for leaving a review.
Know where customers go
You don't pick review sites per campaign. Every request links to your review page, which lists the review sites you've connected, in the order you set on the Review Link page (Reputation → Link).
Add your contacts first
A campaign sends to contacts already saved in Praising. Before you create it, add customers on the Contacts page (under the Requests group in the left-hand navigation) by hand, or all at once with Import CSV on paid plans. Only contacts with an email address and consent can get the email.
Review and launch your campaign
Check your settings, tick Send reminders to non-responders if you want a follow-up, and click Create campaign. The window shows how many contacts can get the email right now. To see how the email looks, use Preview on the template under Templates. Not ready yet? Choose Save as draft and send or schedule it later from its card.
Monitor campaign performance
Once your campaign is running, go back to Send and click the Campaigns tab. Each campaign card shows how many emails have gone out, how many failed, and its status, and you can pause or resume a campaign while it's sending. On paid plans, Analytics shows how many customers opened your review page.
How to set up auto-campaigns for review requests - Automate your review collection process via Auto-Send in the Reputation section
How to use campaign templates - Write reusable request messages under Templates
How to manage your contacts list - Organize and segment your customer database using Contacts and Segments
