---
title: "How to set up Auto-Send for review requests"
description: "Email a review request automatically to each new contact, after a delay you choose, using one of your email templates."
url: https://help.praising.ai/en/articles/23-how-to-set-up-auto-send-for-review-requests
collection: "Collecting reviews"
updated: 2026-10-05
language: en
---

# How to set up Auto-Send for review requests

Email a review request automatically to each new contact, after a delay you choose, using one of your email templates.

Auto-Send automatically sends your chosen review request template to newly added contacts after a delay you set. You can base the timing on when a contact was added to your system or on their actual service date.

## Setting up Auto-Send automation

1.  **Enable the Auto-Send feature**
    

Go to **Reputation → Auto-Send** in the left-hand navigation. Toggle on the **Enable Auto-Send** switch to activate it for your account.

![The Auto-Send page and its Enable switch](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/8qyIVUiAwKTNQowXSJB6sul1xYCVmZedovaHQytEcJJcUWcduifBexRfURxVDRLqqVEyKSNEPyn.png)

2.  **Configure your delay settings**
    

Once enabled, set when Auto-Send should trigger. You can send requests based on either the date the contact was added or the service date, whichever fits your workflow better.

![The Enable switch on the Auto-Send page](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/pbZBxfEmwhn5rANlbzoum02JbpzQksRZ8DxZAL96qUQVJVphtfR3v6WWl1L6BBbfpwVZ3RUvkIG.png)

3.  **Select your review request template**
    

Under **Select template**, pick which email template Auto-Send will use. Auto-Send sends email only, so text message templates aren't listed. This keeps your messaging consistent across all automated requests.

![The Auto-Send page with its Enable switch highlighted](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/00bTg0Vu0FF0Y56vFdm6798Occ6VZpvAlnsP9Uyp1ObS9GlvXaWQeBuKsK9vCvkcApqzqEbxxQi.png)

4.  **Set your target timing**
    

Pick a **Delay amount** and a **Delay unit**: 15 to 59 minutes, 1 to 23 hours, or 1 to 30 days. The default is 15 minutes. Many businesses find 1 to 3 days after the service works well, while customers still remember the experience.

![The Enable switch at the top of the Auto-Send page](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/fT7ugORgMHx6trtU09fsj6qKQQ2B3VEQmPM4hWXQTHfUf5IpEwSEQSdSrzUO1mEupo9qx2Xl1x7.png)

5.  **Save your configuration**
    

Click **Save** to activate your settings. Auto-Send will now send review requests to new contacts based on the timing you configured.

![The Save button on the Auto-Send page](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/sj9Mo3S0RGeoCzK8ziF24fMPdpYA25g7vrkRLQrBA5D7oQs4UgI06YSLBjkSuRBzmhpZky8FLyC.png)

> **Info:** Tip: Start with a 2-day delay from the service date for most service-based businesses. This gives customers time to experience your service fully while reaching them before the memory fades.

## Monitoring your automation

6.  **Review automation status**
    

Requests that Auto-Send sends appear on the **Send** page in the **Quick Requests** list, and under **Settings → History** as Quick Requests. Check them to see who was asked and when, so you can tell whether your timing settings are working.

Auto-Send is now active and will email a review request to each newly added contact who has an email address, going forward. Requests go out in the background while you focus on delivering good service.

> **Info:** Tip: Consider different delay periods for different service types. Quick transactions may work better with a 1-day delay, while longer projects might need 3–5 days for customers to fully evaluate their experience.

## What's Next?

-   **Monitor your results**: Check **Reputation → Dashboard** regularly to see how Auto-Send affects your review volume
    
-   **Optimize your templates**: Head to **Reputation → Templates** to test different message styles and see what resonates with your customers
    
-   **Adjust timing**: Fine-tune your delay settings in **Reputation → Auto-Send** based on response rates and customer feedback
    
-   **Set up manual requests**: Use **Reputation → Send** for cases that need immediate attention
    

> **Info:** Note on current UI: The Auto-Send page currently shows only the Enable Auto-Send toggle and a Save button. The delay and template controls described in steps 2–4 above appear after the toggle is turned on. If you don't see those options, make sure the Enable Auto-Send switch is toggled on before looking for the additional settings.

[Open Auto-Send →](https://app.praising.ai/dashboard/reputation/auto-send)