---
title: "How to use the AI Agent"
description: "The AI Agent is a chat you can ask about your reviews and ratings in plain English. It's on paid plans, and there is no separate settings screen."
url: https://help.praising.ai/en/articles/37-how-to-use-the-ai-agent
collection: "AI Agent"
updated: 2026-10-05
language: en
---

# How to use the AI Agent

The AI Agent is a chat you can ask about your reviews and ratings in plain English. It's on paid plans, and there is no separate settings screen.

![The AI Agent in Praising — a chat you can ask about your reviews](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/bixS7S3Ok8F3Xs0vRJR9GukJkUjqGtfdKHqvvAAuLMi4ULodPFU15ahHE0eYEpVayLiuBDhEXVG.png)

The AI Agent is a chat built into Praising. You ask it about your reviews in plain English, and it answers from your review count, average rating and star breakdown, your six newest reviews, and how many requests, contacts and private feedback messages you have. It is available on paid plans and is currently marked BETA.

## Where to find it

Click the speech-bubble icon at the top of the far-left rail, or go straight to app.praising.ai/dashboard/chat. The older /dashboard/ai address now takes you to the same place.

## How to use it

**Start a chat**

Click New Chat. The agent opens with "What can I help with?" and a single box: "Ask anything to AI Agent…". Earlier chats stay in the list on the left, so you can pick one back up.

**Ask about your reviews**

Ask the way you would ask a colleague: what your average rating is, how many 1-star reviews you have, or what your newest reviews say. It sees only your six newest reviews, with all your locations together, so it can't compare locations or read further back.

**Replying to reviews**

To answer a review, open **Reputation → Reviews**, click **Reply** on that review and use **Draft with AI** (paid plans). The chat can't save or post a reply for you.

![Reputation → Reviews, where every review carries a Reply button and shows which are still unanswered](https://staticfiles.gleap.io/p6930f83e9a82f3c6af8225d9/K0dGZpWEHR9KRNXivTWhgtVzqKQPDah1zsZfeL0NOXwnrnhbE9Z31OnGavCOQ52OLipH1ZNunDw.png)

**Summaries and reports**

For a written read of what customers say across your recent reviews, open **Reputation → AI Sentiment**. The chat can sum up only the six newest reviews it sees, so it can't write up a whole period or a single location.

## There is no separate settings panel

The AI Agent has no configuration screen — there are no response-timing, tone, knowledge-base or scope settings to set up. You steer it by what you ask it in the chat. Automatic sending of review requests is a different feature, under Reputation → Auto-Send.

## What's Next?

If you want automated help rather than a chat, look at Auto-Send for review requests, the SEO Agent under Reputation for reply drafts, and the GEO Agent under Visibility for article drafts.

[Open the AI Agent](https://app.praising.ai/dashboard/chat)