The Social Agent writes social posts from your best customer reviews. You pick the tone, it drafts a few options, and you share the one you like on Facebook, Instagram or anywhere else. It never posts for you. Every post goes out because you put it there.
Prerequisites
A paid Praising.ai plan (Core, Growth or Pro)
At least one review collected on your account
Steps
1. Open the Social Agent
Navigate to Engagement → Social Agent in the left sidebar. The header sums it up: the agent drafts social posts from your best reviews, in the tone you pick, and you share them yourself.
2. Look through your saved posts in the Feed tab
The Feed tab is active by default. It holds every post you've saved, each with its caption and the date it was drafted. A Draft badge means it hasn't gone out yet. Posted means it has.
In the example feed, you'll see posts like "Cold mornings just got a reason to show up at Acme.", a caption drafted from a real customer review.
3. Copy a post and share it
On any post card, click the Copy button (the clipboard icon). The caption lands on your clipboard, ready to paste into Facebook, Instagram, an email newsletter or the scheduling tool you already use.
4. Draft new posts in the Setup tab
Click the Setup tab. Describe the post you want, or leave the box blank and the agent works from your reviews. Pick a tone (friendly, professional, playful or warm) and how many options you'd like, then click Generate. Edit any option in place, copy it, or save it to your feed.
5. Facebook and Instagram connections
The Facebook and Instagram buttons live under Settings → Integrations, on the Social Media tab. Publishing to them isn't available in Praising yet, so those buttons can't connect an account today. The Copy button is how posts get shared.
What's Next?
Now that your Social Agent is set up, here are a few ways to get more from Praising.ai:
[How to reply to customer reviews](https://help.praising.ai/en/articles/69ba5f6388b75a8cd7a31617) — Stay on top of your reputation by responding to reviews directly from your dashboard.
[How to set up auto-campaigns for review requests](https://help.praising.ai/en/articles/69de0408b47c262aae10ddbf) — The more reviews you collect, the more the Social Agent has to work with.
[How to set up integrations with other platforms](https://help.praising.ai/en/articles/69de040dda9c152c8461a230) — Connect Praising.ai to the rest of your toolkit for a smoother workflow.