Responding to customer reviews shows that you value feedback and helps build stronger relationships with your customers. In Praising.ai, you can reply to reviews directly from your dashboard, whether they're positive testimonials or critical feedback that needs addressing.
View your reviews list
Go to your Reviews page where all customer feedback appears chronologically. You'll see recent reviews that may need responses.
Select a review to respond to
Look through your reviews and click the "Reply" button under the review you want to address. Each review shows the customer name, date, star rating, and review text to help you write an appropriate response.
Compose your response
A reply window will open where you can type your response. Address the customer by name when possible and acknowledge their specific feedback. For negative reviews, apologize for their experience and offer solutions.
Submit your reply
Once you've written your response, click the submit button to post your reply. Your response will be visible to other potential customers, so make sure it reflects your brand's professional tone and commitment to customer service.
Tip: Respond to reviews within 24-48 hours when possible. Quick responses show that you're actively engaged with customer feedback and can turn negative experiences into positive outcomes.
For positive reviews: Thank the customer, mention specific details they praised, and invite them to visit again
For negative reviews: Acknowledge their concerns, apologize sincerely, and offer to resolve the issue offline
Keep it professional: Maintain a friendly, helpful tone even when addressing criticism
Be specific: Reference details from their review to show you read it carefully
How to configure AI Agent response settings - Set up automated responses to save time
How to filter and search your reviews - Organize reviews by rating, date, or platform
How to set up auto-campaigns for review requests - Proactively gather more positive reviews
