How to configure notification settings

Customizing your notification preferences keeps you informed about customer feedback and AI Agent activity without constantly checking the dashboard. Praising.ai sends email notifications for reviews, AI-generated responses, and platform updates.

Step-by-Step Configuration

1. Set your notification email address

Navigate to Settings → Notifications in the left-hand navigation (under the Settings section, alongside Integrations, Limits, History, Locations, Team, Automate, Developers, Billing, and Account). Enter the email address where you want to receive all platform notifications.

2. Configure Social Agent notifications

Toggle the Social Agent Notification switch to receive alerts when AI Agent automatically shares your best reviews across connected social channels. This lets you track your automated social media activity.

Note: This option is currently marked Not available yet and the toggle is disabled. It will become active when the feature is released.

3. Enable SEO Agent alerts

Turn on SEO Agent Notification to get alerted when AI Agent replies to customer reviews on your behalf. You'll have visibility into all automated responses and can keep an eye on your online reputation.

Note: This option is currently marked Not available yet and the toggle is disabled. It will become active when the feature is released.

4. Set up review monitoring notifications

Enable Daily Reviews Notification to receive a daily summary of your latest customer reviews. That way you stay on top of new feedback without checking the platform throughout the day.

Note: This option is currently marked Not available yet and the toggle is disabled. It will become active when the feature is released.

5. Configure feedback and reporting alerts

Toggle on New Private Feedback Notification to be notified when customers send private feedback, so you can address concerns before they become public reviews. You can also enable Weekly Report Notification to get a performance summary delivered to your inbox each week.

Tip: Enable New Review Notification to get real-time alerts when Google reviews come in. This is especially useful if you receive frequent reviews and want to respond quickly.

6. Save your email configuration

After updating the email address in the Email Notifications field, click Save to make sure notifications go to the right inbox.

Tip: Consider your review volume when choosing between notification types. If you get a lot of reviews each day, Daily Reviews Notification may work better than individual New Review Notifications for keeping your inbox manageable.

Social Agent and SEO Agent notifications keep you informed about automated AI activity, while review and feedback notifications make sure you don't miss direct customer communications.

Video Testimonials Notification is worth enabling if you collect video feedback, since those often need quick follow-up or can be repurposed in your marketing. It's also a good idea to turn on Google Connection Expired alerts so you know right away if your Google connection drops and can reconnect before anything is affected.

What's Next?

After configuring your notifications, check out the AI Agent settings to customize how the platform responds to reviews and shares content. You can also set up review request campaigns to bring in more customer feedback.