Stay in the loop on everything that matters for your business, from new Google reviews to AI-generated social posts. Praising.ai's notification settings let you choose exactly which alerts you receive and where they land, so you never miss an important customer interaction.
In the left sidebar, click Settings to expand the settings menu. Under the Location Settings section, click Notifications. The Notifications page loads at /dashboard/settings/notifications with two main sections: your notification email address at the top, followed by a list of individual notification toggles below.
In the Email Notifications section, review the email address shown in the Enter your notification email field. This is where all your enabled notifications will be delivered.
To update it, click into the field, clear the existing address, and type your preferred email. Once you've made a change, the Save button becomes active. Click Save to confirm. Keeping this address current means alerts reach the right inbox, whether that's yours or a shared team mailbox.
Scroll down past the email field to see the full list of notification types. Each one has a toggle on the right. Here's what each notification covers:
Notification | What It Does |
Social Agent Notification | Alerts you when AI Agent automatically shares your best reviews across connected social channels to boost your online visibility |
SEO Agent Notification | Alerts you when AI Agent replies to a customer review on your behalf for consistent, timely responses |
Daily Reviews Notification | Sends a daily summary of your latest customer reviews so you can respond promptly to new feedback |
New Private Feedback Notification | Notifies you whenever a customer sends private feedback, so you can address concerns before they go public |
Weekly Report Notification | Delivers a weekly report summarizing your customer feedback, review trends, and overall performance |
Video Testimonials Notification | Notifies you whenever a customer sends a video testimonial |
New Review Notification | Alerts you the moment a new Google review comes in so you can stay on top of customer feedback in real time |
Google Connection Expired | Notifies you when your Google connection has expired so you can reconnect and keep Google features working correctly |
Click any active toggle to switch it on or off. Notifications marked Not available yet are disabled at the platform level and cannot be toggled until they launch.
If you want to be notified whenever a video testimonial comes in, for example, click the toggle next to Video Testimonials Notification to turn it on. Changes to active toggles take effect immediately, with no Save button required.
Scroll through the full list one more time to make sure your toggle selections match how closely you want to track activity. If you're a busy operator, New Private Feedback Notification gives you early visibility into concerns before they go public. If you want to know right away what customers are saying publicly, turn on New Review Notification so you can respond quickly.
Now that your notifications are configured, here are a few related articles to help you get more from Praising.ai:
How to reply to customer reviews — Learn how to respond to the Google reviews you'll now be notified about
How to configure AI Agent response settings — Customize how your SEO Agent replies so its notifications reflect work you're proud of
How to manage team access and platform integrations — Add teammates who may also need their own notification preferences set up
