Stay in the loop on everything that matters for your business, from new Google reviews to AI-generated social posts. Praising.ai's notification settings let you choose exactly which alerts you receive and where they land, so you never miss an important customer interaction.
---
Navigate to Settings → Notifications in the left sidebar under Location Settings. The Notifications page loads with two main sections: your notification email address at the top, followed by a list of individual notification toggles below.
---
In the Email Notifications section, review the email address shown in the Enter your notification email field. This is where all your enabled notifications will be delivered.
To update it, click into the field, clear the existing address, and type your preferred email. Once you've made a change, the Save button will become active. Click Save to confirm. Keeping this address current means alerts actually reach the right inbox, whether that's yours or a shared team mailbox.
Tip: Consider using a shared team inbox (like
[email protected]) for your notification email so that multiple team members can act on incoming alerts without relying on a single person.
---
Scroll down past the email field to see the full list of notification types. Each one has a toggle on the right, and enabled notifications appear with the toggle switched on. Here's what each notification covers:
| Notification | What It Does | |---|---| | Social Agent Notification | Alerts you when the AI Agent shares your best reviews on connected social channels | | SEO Agent Notification | Notifies you when the AI Agent replies to a customer review on your behalf | | Daily Reviews Notification | Sends a daily summary of your latest customer reviews | | New Private Feedback Notification | Alerts you when a customer submits private feedback | | Monthly Report Notification | Delivers a monthly summary of feedback trends and performance | | Video Testimonials Notification | Notifies you when a customer sends a video testimonial | | New Review Notification | Alerts you the moment a new Google review is posted |
---
Click any toggle to switch it on or off. By default, your account has these notifications enabled:
✅ SEO Agent Notification
✅ Daily Reviews Notification
✅ New Private Feedback Notification
✅ New Review Notification
And these are currently disabled:
⬜ Social Agent Notification
⬜ Monthly Report Notification
⬜ Video Testimonials Notification
If you want to be notified whenever a video testimonial comes in, click the toggle next to Video Testimonials Notification to turn it on. Changes take effect immediately, no Save button required for toggles.
---
Take a moment to review all your toggles and make sure they match how closely you want to track activity. If you're a busy operator, Daily Reviews Notification and New Private Feedback Notification give you a steady, manageable read on customer sentiment. If you prefer real-time awareness, turn on New Review Notification so you can respond quickly.
Tip: The Monthly Report Notification is a low-effort way to track trends over time without inbox overload, so consider enabling it even if you prefer fewer day-to-day alerts.
---
Now that your notifications are configured, here are a few related articles to help you get more from Praising.ai:
How to reply to customer reviews — Learn how to respond to the Google reviews you'll now be notified about
How to configure AI Agent response settings — Customize how your SEO Agent replies so its notifications reflect work you're proud of
How to manage team access and platform integrations — Add teammates who may also need their own notification preferences set up
