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How to use the AI Agent chat

Learn how to use the AI Agent chat to ask about your reviews and ratings, get ideas for social posts, and find your way around Praising.

The AI Agent is your always-on assistant inside Praising.ai. It can help you make sense of your reputation data, generate content ideas, and find your way around the platform — all without leaving your dashboard.

Getting Started

Step 1: Open the AI Agent

Navigate to https://app.praising.ai/dashboard/chat. The page loads with a focused interface headed "What can I help with?" — that's where every conversation starts. You'll notice the sidebar labels this section AI Agent Beta, which means new capabilities are still being added.

The AI Agent chat, with the "What can I help with?" heading and the "Ask anything to AI Agent..." box

Step 2: Start a new conversation

In the left-hand panel, click the New Chat button (look for the icon next to the label). This clears the chat window and gives you a fresh context, which is useful when you want to switch topics without your previous conversation affecting the AI's responses. Each chat runs as its own independent session, so your threads stay organised.

Step 3: Type your question or request

Click inside the "Ask anything to AI Agent..." text box and type your question or task. The Send button stays disabled until you start typing, so you can't accidentally submit an empty message. You can ask about your business reputation, review strategy, content creation, or how specific Praising.ai features work.

Examples of what to ask:

  • "What do my newest reviews say, and how should I respond?"

  • "Help me write a social post based on a five-star review."

  • "Where do I set up automatic review requests?"

Step 4: Start from an example

Not sure where to begin? Try one of the examples above, or ask for something you'd normally do by hand. "Write a social post from my newest five-star review" gets you a caption you can copy and share yourself. The agent reads only your six newest reviews, so for an older one, paste its text into your message.

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Tip: The AI Agent writes; you decide what goes out. Nothing it drafts is posted anywhere for you.

Step 5: Use the AI Agent alongside other features

The AI Agent works best when you pair it with the rest of your dashboard. After a conversation, head to Reputation, Engagement, or Visibility in the sidebar to act on the AI's suggestions. The sidebar also has quick links to Settings and your Account, so you can adjust preferences without losing your chat thread.

What's Next?

  • How to use the AI Agent: what the chat can see and do, and where to go for reply drafts

  • How to use the Social Agent to draft social posts: turn your latest reviews into posts you can share

  • How the SEO Agent works: get an AI draft of a reply to each new review, and approve each one before it's posted

Open the AI Agent →
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